Privacy Policy

Last updated: January 2026

At l89p, we take the privacy of our users seriously. This Privacy Policy describes how l89p collects, processes, stores, and protects the personal information of players who access our online casino and sports betting platform at https://l89p.vip. By registering an account or using any service on l89p, you acknowledge that you have read and understood this policy.

We are committed to ensuring that your personal data is handled with the highest standards of confidentiality and security. This policy applies to all residents and visitors — including players based in Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, and across Bangladesh — who interact with our platform in any capacity.

Please read this Privacy Policy carefully. If you disagree with any part of it, we ask that you discontinue use of the l89p platform. Your continued use constitutes your full acceptance of the terms described herein.

1. Information We Collect

To provide you with a seamless and secure experience on l89p, we collect two broad categories of information: information you provide to us directly, and information gathered automatically when you use our platform.

Information You Provide Directly

• Full name, date of birth, and contact details (email address, mobile number) provided during account registration.
• Identity verification documents submitted during KYC checks, such as a national ID card or passport.
• Financial information related to deposits and withdrawals, including bKash wallet numbers, Nagad account details, or Rocket account references.
• Communications you send to our support team, including chat transcripts and support ticket content.
• Preferences and settings you configure within your l89p account dashboard.

Information Collected Automatically

• Device information including device type, operating system, browser version, and unique device identifiers.
• Log data such as IP address, pages visited, time spent on each page, and referring URLs.
• Gameplay data including bets placed, games played, session durations, and wagering patterns used for fraud prevention and responsible gaming checks.
• Cookie and tracking pixel data collected to improve site performance and personalise content where permitted.

2. How We Use Your Information

l89p uses the information it collects for specific, legitimate purposes that are necessary to deliver our services and maintain the quality, integrity, and security of our platform. Specifically, your data may be used for the following purposes:

• Account creation, verification, and ongoing management of your l89p player account.
• Processing deposits and withdrawals via bKash, Nagad, Rocket, Upay, and other supported payment channels.
• Delivering customer support, responding to queries, and resolving disputes in a timely manner.
• Conducting identity verification and anti-money laundering (AML) checks as required by platform policy.
• Sending you promotional communications, bonus offers, and platform updates — only where you have opted in to receive such communications.
• Monitoring gameplay for responsible gaming purposes, including detection of problematic betting patterns and enforcement of self-imposed limits.

3. Payment & Financial Data

l89p facilitates payments via popular Bangladeshi mobile financial services including bKash, Nagad, and Rocket, as well as card-based methods where applicable. When you initiate a deposit or withdrawal, the relevant payment details you provide — such as a bKash wallet number or Nagad PIN confirmation — are transmitted directly to our payment processors using encrypted channels.

l89p does not store full card numbers or mobile banking PINs on its servers. Payment processing is handled by our trusted third-party payment partners who are bound by their own data security and privacy obligations. We retain only the minimum transaction metadata (transaction ID, amount, currency, date, outcome) necessary for account reconciliation and fraud prevention.

All financial records are subject to our internal data retention policy and may be held for audit or compliance purposes in accordance with applicable platform policies. We apply strict access controls so that only authorised personnel can view financial transaction records.

4. Sharing of Information

l89p does not sell, lease, or trade your personal data to third parties for their own marketing purposes. We disclose personal information only in the limited circumstances described below.

Permitted Disclosures

• Service Providers: We share data with carefully vetted service providers (payment processors, fraud detection firms, analytics providers) who act on our behalf and are contractually obligated to protect your data and use it solely to perform services for l89p.
• Legal Compliance: We may disclose personal data when required to do so by applicable law, regulation, court order, or lawful request from competent authorities — including obligations related to AML and fraud prevention.
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your personal data may be transferred to the acquiring entity, subject to equivalent privacy protections remaining in force.
• Protection of Rights: We may share information when we believe in good faith that such disclosure is necessary to enforce our Terms & Conditions, investigate suspected fraud, or protect the safety and rights of l89p, its employees, or its users.

Where we engage third-party service providers, we put in place appropriate data processing agreements to ensure they are held to the same standards of data protection that we apply internally.

5. Cookies and Tracking Technologies

l89p uses cookies and similar tracking technologies on our website to enhance your user experience, maintain session integrity, and gather aggregate analytics data. A cookie is a small text file placed on your device by your browser when you visit our site.

Types of Cookies We Use

• Essential Cookies: Required for core site functionality such as maintaining your login session, remembering your language preference, and ensuring the security of your account interactions. These cannot be disabled without impairing site function.
• Analytics Cookies: Used to understand how visitors interact with the platform — which pages are most visited, how long users stay, and which game categories are most popular. This data is aggregated and anonymised.
• Preference Cookies: Store your site preferences such as chosen language (English or Bengali), notification settings, and display options so they persist across sessions.

You can control and manage cookies through your browser settings. Please note that disabling certain cookies may limit some functionality of the l89p platform. We do not use cookies to collect personally identifiable information beyond what is necessary for the above purposes.

6. Data Retention

l89p retains personal data for as long as your account remains active or as required to provide services. Where you close your account, we will retain your data for a further period as necessary to meet our legal obligations, resolve disputes, prevent fraud, and enforce our agreements. The exact retention period varies depending on the category of data and the purpose for which it was originally collected.

When personal data is no longer required for the purposes for which it was collected, it will be deleted or anonymised in a secure manner so it can no longer be linked to any individual.

7. Your Rights

As a registered player on l89p, you have a number of rights in respect of your personal data. You may exercise any of these rights at any time by contacting our support team at [email protected]. We aim to respond to all legitimate requests within 30 days.

• Right of Access: You may request a copy of the personal data that l89p holds about you.
• Right of Rectification: You may ask us to correct inaccurate or incomplete personal data held in your account.
• Right of Erasure: Subject to our legal retention obligations, you may request the deletion of your personal data when it is no longer necessary for the purpose it was collected.
• Right to Restrict Processing: You may request that we limit how we use your data while a complaint or request is being resolved.
• Right to Object: You may object to the use of your personal data for direct marketing purposes at any time. We will honour such requests without charge or penalty.

To exercise any of the above rights, please contact us at [email protected] with your registered account details and a clear description of your request. We may need to verify your identity before processing certain requests to protect against unauthorised access.

8. Security Measures

l89p takes the security of your personal data seriously and implements a range of technical and organisational measures to protect it against unauthorised access, accidental loss, destruction, or disclosure. These measures include SSL/TLS encryption for all data in transit, secure server infrastructure, strict internal access controls, regular security audits, and staff training on data protection best practices.

While we take every reasonable precaution, no online platform can guarantee absolute security. In the event of a data breach that is likely to result in a risk to your rights or freedoms, we will notify affected users promptly and take all necessary remedial action. We encourage you to use a strong, unique password for your l89p account and to never share your login credentials with anyone.

9. Third-Party Links

The l89p platform may from time to time reference third-party services such as payment providers or game studios. These third parties operate independently and have their own privacy policies, over which l89p has no control or responsibility. We recommend that you review the privacy policies of any third-party services you use in connection with your l89p account. l89p accepts no liability for the privacy practices or content of third-party websites or services.

10. Age Restriction

l89p is strictly an adults-only platform. Our services are available exclusively to individuals who are 21 years of age or older. We do not knowingly collect or process personal data from anyone under the age of 21. If we become aware that personal data has been provided by or collected about a person under 21, we will take immediate steps to delete that data from our records and close the associated account.

Parents and guardians who believe their child may have registered an account or provided personal information to l89p should contact us immediately at [email protected] so that we can take appropriate action without delay.

11. Changes to This Privacy Policy

l89p reserves the right to update or amend this Privacy Policy at any time to reflect changes in our practices, applicable laws, or platform functionality. When we make material changes to this policy, we will update the 'Last updated' date shown at the top of this page and, where appropriate, notify registered users via email or an in-platform notification.

Your continued use of the l89p platform following the posting of any revised Privacy Policy constitutes your acceptance of those changes. We encourage you to review this page periodically to stay informed about how we protect your information.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the way in which l89p handles your personal data, please do not hesitate to reach out to our dedicated support team. We are committed to addressing all privacy-related enquiries promptly and transparently.

You can reach us by email at [email protected]. Our support team is available 24/7 and will respond to all privacy-related queries within 48 hours of receipt. Please include your registered username and a clear description of your query to help us assist you as efficiently as possible.